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Spirit Airlines - When trying to save money...

Tuesday, October 13, 2015 in My Opinions and Rantings (Views: 2203)

My company, in an effort to save money (or be cheap), decided to have me deviate from the norm and book a cheap flight. This is a result of my "customer satisfaction survey". And consistent with Spirit's anti-customer satisfaction policy, they probably won't care. Happy Tuesday to all…

For those warned, a carry on bag at Spirit does cost $100 at the gate, best to err on the side of caution and spend the $45 instead.

My comments, since they didn't all fit..

- Everything costs money, your seat, your bag (fees are insanely high), position in boarding, even printing a boarding pass (seriously?) - a can of soda $3, seriously?

- Gate agent was extremely rude, first ignoring me when I was asking her a question and letting any and everything distract her. When I found out my bag wasn't going to cost money, she was rude and said "no refunds, talk to customer service"

- The actual no refund policy on bags, when you buy and don't need them.

- The flight attendant at the front was pretty nice, scoring your one point.

- People crammed into boarding like rats. I was in Zone 1 - and they flooded ahead of me and weren't in Zone 1.

I won't fly you again, my company was cheap and tried to save money. I laugh because they didn't. I don't laugh because I was treated like crap through the whole process. Can't believe I'm saying this, but I miss United.


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