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System Center

OpsMgr: Client showing a processor architecture error

Thursday, August 27, 2015 in System Center (Views: 1818)

Every once in a while (more often than ever with Microsoft products it seems), you run into issues that seem weird and unexplainable. One recent was an install of the SCOM Monitoring Agent for 2012 R2. I was receiving this message for only one client:

"Agent and operating system architecture are the same" with the description of "(FQDN of server) is running a 32-bit agent on a 64-bit operating system, which may result in unreliable behavior."

This was the only system having this issue, and was never updated from a 32 to 64 bit OS (you can't anyway). But after looking at the detection rules, it was looking for this registry key:

HKLM\SOFTWARE\Wow6432Node\Microsoft\Microsoft Operations Manager

If this key is found, the monitor fails, and this message is thrown. Removing/reinstalling the client per their recommendation didn't work. Just in case anyone else winds up with this weird issue. Simply delete the key and let the monitor work itself out or recalculate health, problem solved.


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