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Starwood Hotels: Promoting Criminal Activity

Sunday, February 05, 2017 in My Opinions and Rantings (Views: 561)
Most people who know me have no issue with how much I love Hilton. They are a hotel chain that simply does well by me over and over again. This is a great business model, if you think about it. If you take great care of your customers and give them a great experience, you will see them come back over and over again.

It's also been said that 96% of customers who are upset do not complain. I can see that number being about accurate, most just don't come back and never complain. It leaves management to wonder why sales drop, but they just don't know since customers don't talk.

Enter Starwood Hotels as the political activists. Not that I wanted to spend my week here, but they are not exactly some sleazy low budget motel either. I walk into my room with a magazine cover boldly stating "Seattle is a sanctuary city". Needless to say, it found its way into the garbage where it belonged.

Why is this a big deal? Well, Starwood has the freedom to act any way they wish within their right of free speech, as long as they are willing to accept the consequences of their speech. Since it is illegal to have a sanctuary city, and since innocent citizens have been murdered by these policies, Starwood promotes the illegal sanctuary city policy and wants to tell the world how proud they are.

Well, good for Starwood, they are self-righteous apparently. They also don't seem to understand that promoting criminal illegal activity, being politically charged and very unpopular with many is going to piss off a lot of people.

Maybe that's the new America. "If we keep cramming crap down people's throat, they'll come to accept it". So, Starwood has chosen to lose my revenue, but they seem to be promoting the political activist market, good luck to them.

I did receive a response to my complaint in the "we don't understand what we did wrong in promoting this controversy". Needless to say, I had to educate them on not having political debates with your customers.

My words to Starwood: I hope you do society a favor and go out of business. You won't get any of my money except if I am forced to buy from you.

 

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